Privacy statement

Last updated: 8 November 2026 · Applies to the VoIPAI.nl extensions (for now "Click to call for ClearVox"), the account portal (account.voipai.nl) and this website. The Dutch version is leading.

In short

One overview of which data goes where. Below you can read it per part.

Who we are

VoIPAI.nl builds browser extensions and a portal around telephony. We are responsible for processing the data that reaches us as described in this statement (the account, the licence check and this website). Email info@voipai.nl with questions or requests.

The data that travels between your browser and your own phone system (numbers, contacts, status, voicemail) is not processed by us: it goes directly to the system of your organisation or provider, who are responsible for it.

For all extensions

The extension scans the text of web pages locally in your browser to find phone numbers. Page content is not collected, stored or transmitted. Only when you click a number yourself does that number go to your phone system (see below).

What the extension keeps in your browser: the server address, the port and your call settings (these can synchronise through your own browser account if browser sync is on; we have no access to that) and, only locally and not synchronised: your API token, your licence key, your per-website setting (number detection on or off), your call history, your status planning and the settings file and logo of a reseller you received.

The call history contains the last 20 numbers you called through the extension, with the time. You clear it in the History tab; if you remove the extension, everything stored locally disappears.

Licence check: if you enter a licence key, the extension checks it with account.voipai.nl. The key and the extension version are sent, nothing else, at most once every six hours. Our hosting sees your IP address, as with any website visit. If your key belongs to a reseller, the reply gives the extension that reseller’s name, accent colour and logo; the logo (PNG or JPEG only, at most 150 KB) is fetched once and stored locally.

Settings file: occasionally (at most once an hour) the extension fetches a small signed file from clearvox.voipai.nl with colours, a short notice and features that can be switched on or off. It contains only data, never program code. No cookies, no token and no numbers are sent.

If you click Start free trial, Buy now or Renew in the extension, account.voipai.nl opens in a new tab; nothing is sent without that click.

Per phone system

Every phone system works differently. That is why this lists, per system, exactly which data goes where. What an extension uses from your phone system goes directly between your browser and that system.

ClearVox Nexxt

When you click a phone number, that number and your API token are sent only to the ClearVox server you configured, to set up the call.

Searching contacts (typing a name or number in the dialer) goes directly to that server; the results, with your colleagues’ status, are not stored and not sent to anyone else. Your own status and the number of new voicemails also come directly from that server, and a status change or voicemail request goes there too.

The status planner (temporary status and weekly schedule) keeps your planning only locally in your browser; the extension uses a browser alarm to change your status on your ClearVox server on time and to restore it afterwards.

Other phone systems

If an extension for another phone system is added, it gets its own section here with exactly which data goes where. If a feature sends data to another party (for example turning calls into text), that is stated here before the feature becomes available.

The account

If you create an account on account.voipai.nl we store your email address, your licence and trial data, licence keys (only as a hash), payment records (when payments exist) and, if you set them, a password (only as a salted hash) and a two-step secret (encrypted). We use this only to let you log in, manage your licence and send you the login email.

If you send a support request we keep your question and the diagnostic data you include, with keys and tokens made unreadable. Administrative actions in the portal are logged (who changed what), without secrets.

If you are a customer of a reseller, that reseller sees your email address and the status of your licences, never calls, keys or content. You see your reseller’s name and logo.

The portal uses a login cookie (needed to stay logged in) and a language cookie (your language choice); there are no tracking cookies. In your account you can download or delete your data.

Who we share data with

Only with parties we need to provide the service: Cloudflare (hosting and database in the EU region) and Resend (sending login emails). Nobody else, and we do not sell data. Your own phone system and its provider are your own party and not our processor.

Retention and your rights

We keep data as long as your account exists; if you delete the account we delete the data, except what we are legally required to keep (for example payment records).

You may access, correct, delete and take your data with you, and object to processing. Most of this you can do yourself in your account (download and delete); for the rest email info@voipai.nl. If you disagree with our answer you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

What we do not do

• No analytics, advertising or tracking in the extensions.
• No selling or passing on of data to third parties.
• No use of data for any purpose other than starting the call you choose yourself and managing your account.

This website

This website uses no cookies and no analytics. As hosting provider Cloudflare processes technical request data, such as the IP address, to deliver and secure the site.

Deleting your data

Remove the extension from your browser to erase all locally stored settings, your token and your licence key. If you also want to invalidate the token, revoke it in your phone system (in ClearVox, in your profile). You delete your account and licence data in your account.

Questions

Email info@voipai.nl. Changes to this statement are posted on this page with a new date.